17 March 2019
“Wow! You called back in 27 seconds! I thought you would not. Well done”. That is how usually beginphone conversations of potential customers with AlpIndustria-Tour. The travel company has been using this callback service for…
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05 December 2018
As an introduction, we want to tell you a short story. It was a long time ago when social networks and Internet were not so popular and did not offer many products and services. Then,…
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11 August 2018
“Hi, my name is Richard Branson, I am the owner of Virgin Atlantic Airways. All the agents are busy at the moment…” How to correct this misunderstanding and don’t let go a customer was invented…
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02 March 2018
8 Online chats on the website It appeared in 2006 and became the hope of entrepreneurs in the competition – online chat on the website. That was a great idea, which captured thousands of websites…
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25 December 2017
We collected the market analytics of all the online assistants for the website and arrived at the conclusion that all of them just repeat themselves. No wonder that more and more articles about chat inefficiency…
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