We collected the market analytics of all the online assistants for the website and arrived at the conclusion that all of them just repeat themselves.
No wonder that more and more articles about chat inefficiency appear over the Internet. This is not exactly an objective opinion. It is most likely their working principle that is outdated.Large companies have already felt changes on the market and use new solutions, as Nike does.
Unfortunately, other companies stay behind. Many of them have to give in to promotional offers because there are a lot of articles, which describe obsolete solutions.